INTRODUCTION:
Islamabad High Court has already taken steps to digitize its operations including launching a digital application for case management and online grievance redressal mechanisms. The proposed QRM aligns with these initiatives, aiming to further enhance the court's efficiency and transparency.

The eQuery Referral/Response Mechanism (QRM) needs to be developed by the I.T Department of this Hon'ble Court to provide an easy access of the Hon'ble Courts to the Research Centre and vice versa. Passwords shall be provided to the Private Secretaries for logins etc. The purpose of the system is to have a mechanism for every query and response which will not only provide easy access to all the Hon'ble Courts but would also serve as a central research repository/data hub.

 OBJECTIVE:
The QRM will serve as a centralized digital platform for easy access to all the Hon'ble Courts to refer queries to the Research Centre, promoting transparency, accountability, and efficient use of resources. This mechanism would play a pivotal role in terms of quantitative and qualitative evaluation of the Research Centre. It goes without saying that the system will also be instrumental for e-Governance, reducing the manual paper use.

 KEY FEATURES:

•  Centralized Query Management:The system will enable the Hon'ble Courts to refer queries electronically to the Research Centre, where the queries shall be allocated to Research Associates, Law Clerks for study, research and report;


•  Automated Response Generation: Once the centralized digital platform is fully functional with maximum research data on the queries, the system would be able to generate automatic reports, including electronic results, for perusal by Hon'ble Judges;


•  Research Repository: The QRM will serve as a Central Research Repository/Data Hub, providing easy access to all Hon'ble Courts;


•  Performance Evaluation: The system will generate automatic reports to evaluate the overall performance of the Research Center and the individual Researcher.

 STANDARD OPERATING PROCEDURE (SOPs) FOR eQUERY REFERRAL / RESPONSE MECHANISM:
The query generated by a Court will be sent to the Research Centre either in writing manually or through QRM;
The query/question will be addressed to the Additional Registrar (Research)/ Supervisory Officer who shall assign it to any of the Research Associates/Judicial Assistants/Law Clerks for research, study and report, within stipulated period of time. In case, the assigned Officer is on leave or busy in some urgent/direction work assigned to him or is away from the Centre for any other reason, the query may be re-allocated to any other Research Associate/Judicial Assistant/Law Clerk.

 MAILING ADDRESS:
Supervisor,
Research Centre,
Islamabad High Court
Constitution Avenue, G-5, Islamabad, Pakistan.
Email: research@ihc.gov.pk